Will be remembered with special fondness by dec for many reasons. For the first time we held two major events separately the awards ceremony and the international congress both with great success in participation presentations and candidatures. Platea was the setting chosen for the iii dec awards party . Javier cuesta ceo of correos gas natural fenosa caixabank alsa and toyota the winners. Companies that have assumed customer experience as a transversal axis of their strategy. The involvement of its employees from the ceo to the last member of the team has allowed it to improve both the recommendations of its clients and its bottom line.
As usual on cx day the first tuesday in october we host the international congress on customer experience . speakers showed the more than attendees the latest news and best practices on this discipline throughout the day. My most sincere thanks to all of them as well as to the sponsors Graphics Design Service who have accompanied us both in this event and in all the ones we have organized throughout this year. Another of the great novelties in was the launch of the workshops and the creation of dec solving where it is the partner who leads and proposes to other companies a specific topic that they need to solve on a daily basis. It also concludes with more than certified experts.
The professional certification in customer experience has become a seal of guarantee for both managers and companies looking for qualified candidates in this discipline. From the association we encourage all those who want to validate and value their knowledge and experience to appear in future calls. Not because it is already a classic of the association could we forget our most frequent and close meetings for all customer experience professionals in spain on dec fridays . Where many of the attendees are already permanent and attend regularly to share their experiences with colleagues from other companies.
發表於 2023-12-4 13:38:44
